Totally (TLY ) said its Urgent Care division has been awarded three new contracts and multiple contract extensions, together worth a total value of more than £54 million, in order to deliver its services across North East England, Staffordshire, Stoke-on-Trent and South East London.

Totally, which provides healthcare services across the UK and Ireland, said Vocare, which forms part of its Totally Urgent Care Division, has been awarded a new contract with Staffordshire and Stoke-on-Trent CCGs for the provision of GP Out of Hours services.

Vocare already provides GP Out of Hours services across Staffordshire and Stoke-on-Trent as part of an existing contract for the Integrated Urgent Care division. This new contract will support the delivery of care for an increased population of around 1.2 million people, it said.

This contract’s total value is £45 million over a period of five years, with an option to extend for a further two years. The Company said it expects to mobilise the service by April 2022. 

Totally’s Urgent Care Division, which comprises Vocare and Greenbrook Healthcare, has also been awarded two further new contracts for the delivery of NHS 111 online clinical services in North East

England and South East London Clinical Assessment Services (CAS), it reported.

The contracts complement the NHS 111 telephony services that the division currently delivers.

Vocare will deliver the services across North East England while Greenbrook will deliver the services in South East London. The two contracts are worth £0.6m in total over three months. 

In addition, Greenbrook has also been awarded multiple contract extensions for the delivery of Urgent Treatment Centres (UTC) in South East London. The contract extensions are valued at a total of £8.6m and run for periods of between 6 and 12 months, Totally noted.

Totally recalled how last month, London’s Mayor, Sadiq Khan, had declared a ‘major incident’ in London as COVID-19 cases surged following the identification of the new Omicron variant.

Today, the company explained that these extensions will mean that Greenbrook will continue to provide support Totally’s Urgent Care division as pressure on the NHS still remains high.

It said Greenbrook’s UTCs deliver care in partnership with hospitals’ Accident and Emergency departments, therefore reducing the time that patients seeking urgent treatment need to spend in hospital and diverting patients from the Emergency department where possible.

Wendy Lawrence, CEO of Totally, said: “Today’s announcement not only reflects the high standard of care that our Urgent Care division continues to provide to patients in partnership with the NHS, but also the increased demand for such services across the UK.”

The role we play within the UK’s healthcare system is essential at the best of times. ‘NHS under pressure’ is a story that has regularly been reported over the years, and Totally was established to help ensure that patients can quickly access the healthcare they need. 

“When the NHS is under significant pressure, as it is currently, ensuring access to appropriate NHS services via NHS 111 or GP OOH and diverting non-emergency patients away from busy emergency departments becomes all the more important. I am proud that our services are recognised by the NHS as a vital part of care delivery. The wide range of services provided by Totally mean we remain well-positioned to meet the increased demand for high quality care, particularly as the UK continues to combat the adverse effects of COVID-19,” she added.

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